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Blue Star Marina

Choose the quality

Who steers the programme?

 

- The IMCI Board of Directors and members of the IMCI Marina committee
- Other interested parties on request or invitation by the IMCI Marina committee

Who designed the programme?

 

Vereinigung Deutscher Sporthäfen (VDSH), Cologne
Bundesverband Wassersportwirtschaft e.V. (BVWW), Cologne
International Marine Certification Institute (IMCI), Brussels

What are the main criteria?

 

- External presentation
- Safety & security standards
- Sanitary installation and hygiene
- Customer services
- Food availability / Leisure & amenities
- Management, environment protection and disposal
- Storage options, if applicable

What is the programme?

 

- A quality and service star rating system for marinas worldwide with regard to the water sport tourism
- A comprehensive quality assessment for coastal- and inland marinas regardless of size and/or location
- A systematic publication of marina facilities and marina services similar to the system well-established by hotels, restaurants and campgrounds

The certification

 

IMCI BLUE STAR Marina Certification presents a transparent system to indicate the quality level of marinas through 3rd party assessment.
Our Marina Certification programme uses a number range between 1 and 5 stars to indicate the quality of certified marinas.

What are the benefits for the Boat Operator?

 

- Desired quality of a marina can be chosen
- Expected quality level will  be received
- Marina quality can easily be derived from the published range of BLUE STARS
- Marinas can easily be compared regardless of country borders
- Certification is granted by an independent, non-marina associated 3rd party

What are the benefits for the Marina Operator?

 

- Operators receive a low cost certification due to IMCI’s non-profit approach
- The certification process helps to identify possibilities for improvements of the marina
- Client satisfaction and boosted revenues are achieved
- Marina quality is displayed with the use of stars
- The catalogue of requirements is internationally standardised as well as recognized
- Certified Marinas are published on both internet and in print media

New demands - More expectations

 

The expectations of boating tourists have changed. With this change comes a higher standard of quality assurance and customer satisfaction; today, we find a more discerning public.
With this in mind, IMCI now offers a marine certification programme that rates the quality level of marinas worldwide.
The IMCI Blue Star Marina Certification presents a transparent system to indicate the quality level of marinas through 3rd party assessment.

Criteria of BLUE STAR MARINA quality levels

External presentation

# Property

 

 Marina name legible at waterside entrance available available available available available

 

 Parking - available 1 per 3 berths 1 per 3 berths 1 per 3 berths, guarded

 

 Mooring marked marked organized organized organized

 

 Information about the marina - - brochure brochure and website brochure and website

 

 Complaint dealing - - - Complaint procedure Complaint procedure and customer survey

Safety

# Property

 

 Emergency phone number posted available available available available available

 

 Lifebelts or stakes and ladder at each jetty available available available available available

 

 First aid kit free available available available available as well as stretcher available as well as stretcher available as well as stretcher

 

 Adhesive oil agent free access available available available available and floating oil barrier available and floating oil barrier

 

 List of local physicians posted available available available available available

 

 Night-time illumination - landside landside and jetties landside and jetties landside and jetties

 

 Fire extinguisher available at each jetty at each jetty at each jetty at each jetty

 

 Staff trained in first aid - - available available available

 

 Info about daily weather forecast / tide information - - available available available

 

 Nautical safety - - inspection rounds daily inspection and information of boat owner daily inspection and information of boat owner

 

 Rescue landing pad - - - - available

 

 Automated External Defibrillator (AED) available - - - - available

 

 Protection of compound - - - - available

 

 Safe system - - - - available

Sanitary installation and hygiene

# Property

 

 Water available at jetty / pier one at each jetty per 20 berths one at each jetty per 10 berths one at each jetty per 10 berths

 

 Max. distance to facilities - - 800 m 600 m 400 m

 

 WC available according to national requirements separated for men and woman, with toilet paper separated for men and woman, with toilet paper - in addition: cabin size 0,9 available 1,5 m; hand dryer/paper separated for men and woman, with toilet paper - in addition: cabin size 0,9 available 1,5 m; hand dryer/paper

 

 Washing facility - available warm water, tray, mirror, hooks warm water, tray, mirror, hooks; in addition: electrical sockets one wash cabin or family cabin

 

 Shower - available available available available

 

 Facility for the handicapped - - - - at least one in the marina

 

 Cleaning procedure for facilities - - daily daily with written proof daily with written proof, in addition checks and additional cleaning

 

 Diaper changing table - - available available available

 

 Washing machine, Tumbler or service - - - available available

Service

# Property

 

 Marina master Contact person assigned on the information board Contact person assigned on the information board Marina master/staff assigned and during season available 2 h in the morning and 2 h in the afternoon Marina master/marina staff to be assigned and available at the Marina throughout the season: 4 hours in the morning and 4 hours in afternoon Marina master/marina staff to be assigned and available throughout the season: from 8:00 a.m. to 8:00 p.m.

 

 Tourist information information board information board including events & offers in the marina. This may be an electronic point of information (POI) information board also including about places of interest, public transport, presentation and consulting service related to offerings within the area information and advice about tourist features and public transport within the surrounding area information and advice about tourist features and public transport within the surrounding area, tour planning offers

 

 Overview plan - - overall plan of Marina and immediate environment at the entrance of the jetties/piers overall plan of Marina and immediate environment at the entrance of the jetties/piers overall plan of Marina and immediate environment at the entrance of the jetties/piers

 

 Transport of luggage - - 2 trolleys per 100 berths 2 trolleys per 100 berths and barrier free way to the yacht 2 trolleys per 100 berths and barrier free way to the yacht

 

 Electricity available in the marina available at each jetty available at each jetty power supply in the marina available for each yacht mooring power supply within the marina for each yacht mooring and three-phase AC (400 V) supply for marina moorings available

 

 Boat fueling station - - - boat fuelling stations available either in the marina or directly adjacent, (2-stroke mix available, regular, premium, diesel, liquid gas tanks available), available on the weekend. boat fuelling stations either in the marina or directly adjacent, (2-stroke mix, regular, premium, diesel, liquid gas tanks), available on weekends.

 

 Crane/slip facility - - crane or slip facility available within a distance of 3 km crane up to 10 tons or slip facility available in the marina or within a distance of 3 km, for marinas with sailboats (waterway distance) crane, travel lift or slip cart up to 80% of the maximum available load to be lifted (but not more then 30t) have to be on place in the marina - mast crane or slip facilities available (with available exception for tidal harbour)

 

 Yacht equipment supply - - yacht equipment supply within a distance of 10 km yacht equipment supply available at the marina or within a distance of 3 km (floor plan, addresses and phone numbers published on notice boards) yacht equipment supply available in the marina on the weekend

 

 Repair and service for the boat / Service staff for boat - - procurement of repair and services for the boat Service staff available. Shop for repair & service at the Marina or within 3 km, floor plan, addresses, phone nr published. Min. 4 services in the marina, others within 10 km Service staff &, shop available on the weekend (08:00 –20:00), 24h emergency service. Min. 7 services in the marina, others within 10 km

Food supply and leisure

# Property

 

 Food supply - 3 km distance or alternative delivery service 1,5 km distance or alternative delivery service food supply in the marina or adjacent, bread delivery food supply in the marina to the yacht (open over the weekend during the season), bread delivery

 

 Restaurant - - - dinner in the marina or directly adjacent (seasonal) dinner in the marina open over the weekend, offering board catering

 

 Credit card acceptance - - credit/debit card acceptance to cover the marina charges credit/debit card acceptance to cover the marina charges credit/debit card acceptance to cover the marina charges

 

 WLAN - - - WLAN available at berths WLAN available at berths

 

 Leisure facilities - - min. 5 leisure facilities available in the marina or directly adjacent: i.e. playground, facilities for adolescents and children, BBQ site, sunbathing area, beach, swimming area, pool, sauna, yachting school etc min 6 leisure facilities available in the marina or directly adjacent: Children's playground, facilities for adolescents and children, BBQ site, sunbathing area, beach, swimming site, pool, sauna, yachting school etc following leisure facilities must be available in the marina ordirectly adjacent: children’s playground, bike rental, beach orswimming site or pool. In addition 6 of the following leisure facilities have to be available in the marina or directly adjac

Management, environmental protection & disposal

# Property

 

 Garbage disposal garbage disposal garbage disposal including recyclable collection garbage disposal including recyclable collection, waste oil, bilge water in ca. 1 km Garbage disposal including potential recyclable collection, waste oil, bilge water, batteries, paint and varnish residues in ca. 1 km garbage disposal including potential recyclable collection, waste oil, bilge water, batteries, paint and varnish residues in marina

 

 Oil disposal - - available available available

 

 Recycable collection - - available available available

 

 Blackwater pump out facility available available available available available

 

 Faeces disposal - - - faeces disposal available in the marina or within a radius of 0,5 sm (ca. 1 km) faeces disposal available in the marina

 

 Organisation structure - - work instructions for handling hazardous materials marina responsibles named as required by local authorities documented organisation structure of a management (such as EN ISO 14000 / Ecological Audit / ISO 9000 / HACCP)

 

 Site for underwater hull cleaning - - - cleaning site for underwater hull including supervised disposal cleaning site for underwater hull including supervised disposal